There is nobody that takes customer care more seriously than we do at CCG. Aside from intense training, every customer care representative places themselves in the position of a member in need of care and responds accordingly.

Technical processes and plan specifics can be learned, but it is very difficult to alter the genuine care one person has for another. Caring to this degree is not something that can be taught. It is inbred in the individual.

Cost Containment Group's  management intuitively seeks out these individuals during the hiring process. The character and moral fiber of our customer care representative is of utmost importance. We make no embellished claims of perfection, nor can we definitevly control the attitudes of participating providers. But we carefully assist members in the accessing much needed savings embedded in the various programs for which we provided customer care.

Satisfied customers make us smile, which may explain the bunch of happy faces one might typically find in the CCG customer care department!