Gap Wrapper™

Enhancing the GAP Insurance Experience from Submission to Service

GAP insurance requires precision, speed, and coordination across every stage—from intake to underwriting to member service. Traditional TPA models weren’t built to support that level of execution.


Gap Wrapper™, developed by Care Commitment Group (CCG), is a specialized service and intake platform designed to enhance GAP programs—closing operational gaps with technology, accountability, and experienced support.

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The Challenge with Traditional TPA Models

GAP programs often face operational friction that impacts both speed and experience:

  • Multiple handoffs with no clear ownership
  • Outsourced call centers with limited product knowledge
  • Disconnected systems requiring manual coordination
  • Delays in fulfillment of ID cards and plan documents
  • Limited visibility into complaints and escalations


These gaps slow down service, create confusion, and impact member satisfaction. 

A Purpose-Built Solution for GAP Programs

Gap Wrapper™ is designed specifically to support GAP insurance from submission through ongoing service.

It enhances your existing TPA—without replacing it—by adding a structured service layer that improves performance across the entire lifecycle.

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What the Gap Wrapper™ Delivers

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Intelligent Service & Support
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First-touch call resolution with knowledgeable reps

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U.S.-based, accountable service team

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Clear escalation paths with full visibility

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Integrated Technology Platform
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Unified CRM with member and plan visibility

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Built-in complaint tracking and audit trails

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Role-based access for efficiency and compliance

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In-House Fulfillment — Digital & Physical
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Real-time digital access to ID cards and documents

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Physical fulfillment managed internally

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Faster delivery without outsourcing delays

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Streamlined Intake & Submission
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Single intake form replaces multiple applications

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Automated document generation and e-signature

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Cleaner submissions with fewer errors

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Seamless TPA Integration
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Works alongside existing TPA systems

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Real-time or scheduled data integration

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One view across claims, service, and member data

Who It Supports

Ideal for organizations that rely on TPAs but require a higher level of service and responsiveness.

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Insurance carriers
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Agencies & Brokers
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Program administrators & partners
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Operational Impact

Gap Wrapper™ improves performance across your program:

  • Faster intake and underwriting
  • Fewer errors and less rework
  • Reduced service delays and transfers
  • Greater visibility and accountability
  • Improved member and partner experience

Built to Enhance — Not Replace

Gap Wrapper™ works with your existing infrastructure:

  • Brandable, white-labeled service options
  • Flexible configuration by program
  • Seamless coordination across offerings
  • Ongoing operational partnership

We don’t replace your TPA—we enhance it.

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Gap Wrapper™ brings together technology, service, and operational expertise to deliver faster, more accountable, and more efficient program performance.